Ordering from us? Here's everything you need to know!
Hours of Operation
Pick Up Location
Monday-Friday - 8am-6pm
Saturday - 9am-2pm
Sunday - CLOSED
We try to answer emails, phone messages and contact form inquiries as soon as we can.
Batches is operated out of a shared kitchen space. The address is 1160 King Rd, unit 24.
Tuesday pick up: 3pm-5pm
Friday pick up: 10am-noon
We rent space on an as-needed basis so we are not always there! Pick ups other than Tues/Fri will be arranged directly with the customer for when we are at the kitchen.
Delivery Fees
Burlington/Aldershot - $5 +HST
Oakville/Waterdown - $10 +HST
Hamilton - $15 +HST
Ancaster/Stoney Creek - $18 +HST
How far in advance do I have to order?
Deposits & Contracts
Cakes from our classic, signature or gourmet lines must be ordered 7 days in advance.
Custom cakes must be ordered 3 weeks in advance.
Custom cupcakes must be ordered 2 weeks in advance.
Orders for regular menu items such as cookies and loaves must be placed no later than 48hrs in advance and will be subject to availability
Orders for Tuesdays off of the menu for that day need to be placed no later than Sunday at 5pm.
When placing a custom order, you will be asked for a 25% non-refundable deposit. This fee saves your date in our calendar.
Once your order has been finalized, this fee will go towards paying the total price of your order. The balance will be due 1 week prior to the date of your event.
If your order is not custom, full payment will be due 48hrs prior to the date of pick up.
Cancellation Policy
We get it, life happens. If you need to cancel your order, please let us know as soon as possible.
Refund of fees paid will be assessed on a case by case basis. Your deposit may be transferred to a later date/another order or feed paid may be returned as a store credit for future purchase.