Ordering from us? Here's everything you need to know!

Hours of Operation

Pick Up Location

Monday-Friday - 8am-6pm

Saturday - 9am-2pm

Sunday - CLOSED

We try to answer emails, phone messages and contact form inquiries as soon as we can.

Batches is operated out of a shared kitchen space. The address is 1160 King Rd, unit 24.

Tuesday pick up: 3pm-5pm

Saturday pick up: 10am-12pm

We rent space on an as-needed basis so we are not always there! Pick ups other than Tues/Sat will be arranged directly with the customer for when we are at the kitchen.

Delivery Fees

Burlington/Aldershot - $5

Oakville/Waterdown - $6

Hamilton - $9

Ancaster/Stoney Creek - $10

How far in advance do I have to order?

Deposits & Contracts

Cakes from our classic, signature or gourmet lines must be ordered 7 days in advance.

Custom cakes must be ordered 3 weeks in advance. 

Custom cupcakes & cookies must be ordered 2 weeks in advance.

Orders for Tuesdays off of the menu for that day need to be placed no later than Sunday at 5pm.

Orders for Saturdays off of the menu for that day need to be placed no later than Thursday at 5pm.

When placing a custom order, you will be asked for a 25% non-refundable retainer fee. This fee saves your date in our calendar.

Once your order has been finalized, this fee will go towards paying the total price of your order. The balance will be due 1 week prior to the date of your event. 

If your order is not custom, you will be asked to provide a 25% down payment for the order and full payment of the balance will be due 48hrs prior to the date of pick up. 

Cancellation Policy

We get it, life happens. If you need to cancel your order, please let us know as soon as possible. 

Refund of fees paid will be assessed on a case by case basis. Your retainer fee or deposit may be transferred to a later date/another order or feed paid may be returned as a store credit for future purchase.